Question 1

What is Fork?

Accepted Answer

Fork is an all-in-one workforce management platform that combines scheduling, time tracking, HR onboarding, team engagement, maintenance logs, and waste control into a single easy-to-use tool. It's built for hourly teams in restaurants, retail, hospitality, healthcare, fitness, and franchises.

Question 2

Who is Fork built for?

Accepted Answer

Fork is designed for shift-based and hourly teams — including restaurants & cafés, retail stores, hotels & hospitality, healthcare clinics, fitness & gyms, and franchise organizations. Whether you manage 5 or 500 employees, Fork scales with your team.

Question 3

Is Fork available on mobile?

Accepted Answer

Yes. Fork is available on iOS (App Store) and Android (Google Play). Employees can view schedules, clock in/out, access documents, and receive updates from their phones.

Question 4

How do I get started?

Accepted Answer

Sign up for a free 7-day trial — no credit card required. Add your locations, invite your team, and you're up and running in minutes.

Question 5

How much does Fork cost?

Accepted Answer

Fork pricing starts at $39/month per location on the Essential plan. The Pro plan is $79/month and Premium is $129/month. All plans include unlimited employees — no per-user fees.

Question 6

Is there a free trial?

Accepted Answer

Yes. Every plan comes with a free 7-day trial. No credit card is required to start.

Question 7

Can I switch plans later?

Accepted Answer

Yes — upgrade or downgrade anytime from your account settings. Changes take effect on your next billing cycle.

Question 8

Are there per-user fees?

Accepted Answer

No. Pricing is per location, with unlimited employees on every plan.

Question 9

What payment methods do you accept?

Accepted Answer

All major credit cards (Visa, Mastercard, Amex, Discover) and PayPal.

Question 10

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. You can cancel your subscription at any time from your account settings.

Question 11

How does scheduling work?

Accepted Answer

Fork provides a drag-and-drop schedule builder where you can create and publish weekly schedules. Employees get notified automatically and can view their shifts on the app.

Question 12

Can employees request time off?

Accepted Answer

Yes. Employees can submit time-off requests through the app, and managers can approve or deny them directly from the dashboard.

Question 13

Does Fork support shift swaps?

Accepted Answer

Yes. Employees can request shift swaps with coworkers, and managers can approve them with one click.

Question 14

Can I set employee availability?

Accepted Answer

Yes. Employees can set their weekly availability, and Fork will flag scheduling conflicts automatically when you build the schedule.

Question 15

How do employees clock in?

Accepted Answer

Employees can clock in via the mobile app, a shared terminal device, or GPS-enabled devices. Fork supports geo-fenced clock-in to ensure employees are on-site.

Question 16

Can I export timesheets for payroll?

Accepted Answer

Yes. Fork generates payroll-ready timesheet exports that can be downloaded and imported into your payroll provider.

Question 17

Does Fork track breaks?

Accepted Answer

Yes. Break tracking is built in. Managers can configure break rules and employees can clock in and out of breaks through the app.

Question 18

What onboarding features are included?

Accepted Answer

Fork supports paperless onboarding with digital W-4 and I-9 forms, e-signatures, document storage, expiration tracking, onboarding checklists, and custom employment forms.

Question 19

Can I store employee documents?

Accepted Answer

Yes. You can securely upload and organize employee documents like certifications, licenses, and signed forms. Fork also sends expiration alerts so nothing gets missed.

Question 20

Does Fork handle hiring and job postings?

Accepted Answer

Yes. You can create job postings, track applicants, and manage the hiring pipeline directly within Fork.

Question 21

What engagement tools does Fork offer?

Accepted Answer

Fork includes company-wide announcements, employee surveys, peer recognition & kudos, a shared resource library, and training course assignments to keep your team connected and motivated.

Question 22

Can I assign training courses?

Accepted Answer

Yes. Create or upload training courses and assign them to employees. Track completion progress from the dashboard.

Question 23

How do employee surveys work?

Accepted Answer

Managers can create and publish surveys to collect team feedback. Responses are anonymous by default, and results are displayed in real-time.

Question 24

What are maintenance logs?

Accepted Answer

Maintenance logs let you track equipment issues from report to resolution. Log problems, assign priority levels, track repair costs, and keep a full audit trail.

Question 25

What is waste control?

Accepted Answer

Fork's waste control feature lets you log waste in real time, track associated costs automatically, and generate reports to identify patterns and reduce losses.

Question 26

Can I create custom forms and checklists?

Accepted Answer

Yes. Fork includes a drag-and-drop form builder for custom forms, plus daily task checklists that can be assigned to shifts or roles.

Question 27

Is my data secure?

Accepted Answer

Yes. Fork uses industry-standard encryption, secure cloud infrastructure, and role-based access controls to protect your data. We take security and privacy seriously.

Question 28

How do I contact support?

Accepted Answer

You can reach our support team at support@forkhr.com. Premium plan customers receive priority support with faster response times.

Question 29

Does Fork offer an API or integrations?

Accepted Answer

We are continuously expanding our integration options. Contact support@forkhr.com to discuss your specific integration needs.

Frequently asked questions

General

Pricing & Billing

Scheduling

Time Tracking

HR & Onboarding

Engagement & Training

Operations

Security & Support

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