Do my customers need a Fork account?

No. Log the call yourself; they get the invoice by email and pay from the link or the QR code. Businesses already on Fork can request service from you in their app.

Through Stripe, straight to your bank account, by card or US bank transfer. Paid, failed and refunded show on the service call.

Can I bill by the hour?

Yes. Price each service per visit or per hour. Time on site fills the labor line, and parts go on the bill as they are logged.

What does a technician need?

The Fork app on an iPhone or Android phone. They see their visits, navigate, call the site and finish with photos and a signature.

Can I run maintenance contracts?

Yes. Pick the customer site and how often, weekly to yearly. Each service call is created ahead of its visit.

Service calls, invoices and the technician app are free. When a customer pays online, Fork keeps 0.5% and Stripe charges its processing fee.

Free plan

Finish the job. The invoice is already written.

Service calls, technician visits and invoices for repair and maintenance companies. The hours and parts from the visit become the bill.

Free. A 0.5% fee only when a customer pays online.

Fork · Service calls · #SR-1042

Sample data

Walk-in cooler not holding temp

#SR-1042 · Corner Café · Main St · not on Fork

New

ChargesAmount

Service call · per visit$95.00

Labor · 1 h 30 min × $110.00$165.00

Evaporator fan motor · part$68.00

Total$95.00

Hours and parts come from the visit

BeforeAfterDana Lee · manager

MR
Visit booked · Marco
Thu 8–10 AM
On the way
8:12 AM · customer told
Arrived
8:31 AM
Finished · signed by Dana
10:02 AM · 2 photos
Invoice emailed
Pay link + work report
Paid by card
$328.00 · Fri 9:40 AM

For the people who keep businesses running

Refrigeration & ice machinesEspresso machinesHVACKitchen equipment repairHood & duct cleaningPest controlPlumbing & electricalHandymenCleaning crews

Day one

What changes

TodayWith Fork

Jobs in texts, voicemails and on a whiteboard

One list of service calls, by status

Invoices typed up on Friday night

Written from the visit: hours, parts, photos

"Did anyone actually come?"

Arrival time, photos and a signature on the call

Checks chased for 60 days

A pay link and QR code on every invoice

A service call on Fork

From the request to money in the bank

Corner Café's walk-in cooler stops holding temperature on Wednesday afternoon. It is fixed, signed for and paid by Friday. On Monday, a customer on Fork reports a leak came back.

4:52PMWed
Service requests· Corner Café· Wed4:52PM
New request from your form: the walk-in cooler is not holding temperature.
New
5:10PMWed
Service calls· #SR-1042· Wed5:10PM
Booked for Thursday, 8–10 AM, with Marco. It's already on Marco's phone.
Scheduled
8:12AMThu
Technician· Marco Ruiz· Thu8:12AM
Marco is on the way. Corner Café was told.
On the way
8:31AMThu
Thu8:31AM
Technician appFree plan
The whole visit on one phone
Navigate and call the site from the job. Then photos, parts and time on site, and the manager signs on the screen.
- On my way, Arrived, Finish
- Before and after photos
- The proof lands on the service call as it happens
10:02AMThu
Service calls· Corner Café· Thu10:02AM
Finished and signed by Dana. Two photos and a new evaporator fan motor on the work report.
Completed
10:05AMThu
Invoices· Corner Café· Thu10:05AM
Invoice emailed with a pay link and the work report.
Invoiced
9:40AMFri
Payments· Corner Café· Fri9:40AM
Paid by card from the link, on its way to your bank.
Paid
9:12AMMon
Mon9:12AM
CallbacksFree plan
When it isn't fixed, it comes back to the same call
Customers on Fork report a problem from their app, with a photo and what they want: another visit, a credit or a refund. The invoice waits until you answer.
- Another visit, a credit or a refund
- A credit comes off the next invoice
- The customer is told in their app
Fork · Service calls · #SR-1051
Sample data
Ice machine leaking
#SR-1051 · Harbor Market · on Fork
Completed
HM
Harbor Market reported a problem · Mon 9:12 AM
Not fixed
Still leaking under the bin after Thursday's visit. Towels down again this morning.
PhotoAsks for: another visit
The invoice for this call waits until you answer
Another visitCreditTurn down
Revisit booked · Tue 8–10 AM · Marco
No charge · Harbor Market was told in their app
9:05AMTue
Service calls· Harbor Market· Tue9:05AM
Revisit done. Fixed, signed for, nothing more to bill.
Fixed
8:00AMDec 18
Maintenance contracts· Corner Café· Dec 188:00AM
The quarterly coil cleaning was booked a week ahead, from the contract.
Booked

Proof of workFree plan

Before and after, signed and billed

Espresso machines too. When a steam wand won't shut off, the photos, the parts and the minutes on site go on the call, and the customer signs on the technician's phone.

Before and after photos on every visit
Parts go straight onto the charges
The work report goes out with the invoice

Illustration of an espresso machine with a stuck steam wand, and a finished visit with before and after photos, parts and $132 in charges

Invoices & paymentsFree plan

Bill one call or the whole month

Put a customer's finished calls on one invoice. The PDF carries the work report for each.

Pay link and QR code: card or US bank
Credits come off the invoice automatically
Your customer needs no account

Fork · Service calls · Invoice

Sample data

Invoice INV-3110 · Harbor Market

3 service calls · not on Fork · billed by email

Completed

Service callDateAmount

Walk-in cooler repair · #SR-1042Sep 18$328.00

Ice machine descale · #SR-1051Sep 22$180.00

Quarterly coil cleaning · #SR-1060Sep 29$240.00

Work reports3 pages on the PDF

Total due$748.00

Net 15 · due Wed, Oct 15

Invoice sent
Email + PDF · Mon 6:02 AM
Opened by customer
Pay link · 7:14 AM
Paid by bank transfer
$748.00 · Tue 9:40 AM
Payout to your bank
Thu · Stripe

Pay online

Card or US bank. The QR is printed on the PDF too.

Maintenance contractsFree plan

Quarterly visits that book themselves

Set the cadence once. Each service call is created ahead, with its window and charges.

Weekly to yearly

Every two weeks, every three or six months.

Created ahead

Each call shows up days before the visit.

Per customer site

Each location on its own plan.

Billed like any call

One visit, or the month on one invoice.

Also included

The rest of running service calls

Estimates

Quote first. Customers on Fork approve in the app.

Visit schedule

The week by technician. Who is where, when.

Your request form

The questions you need answered, per service.

By the visit or the hour

A fixed call-out or hourly labor, from your price list.

Callbacks and credits

A problem after the visit becomes a revisit or a credit.

A chat per customer

On Fork or by email. Replies come back to the thread.

Listed in the Fork market

Restaurants and shops on Fork find you by trade.

The whole crew

Add every technician. No per-user price.

What it costs

Free to run. A small fee only when money moves online.

Service calls, visits, technician app, chat

Unlimited technicians and customers

Invoices settled outside Fork

Mark them paid

Invoices paid online

On the pre-tax amount, plus Stripe processing

0.5%

Want shifts and GPS timecards for the crew? Essential, $39 per location

Stripe processes payments. Fork never stores card or bank details.

Questions

Service providers ask us

Anything else: support@forkhr.com